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Handling Time

Orders placed on Cosmeio will have a handling time of 3-4 business days from the date of order placement. Please note that handling time may vary during peak seasons or due to exceptional circumstances, in which case customers will be duly notified.

Delivery Time

Once your order has been processed and dispatched, the estimated delivery time for standard shipping is 7-9 business days. Please note that international deliveries may take longer due to customs and other factors beyond our control. We strive to deliver your orders as quickly and efficiently as possible.

Delivery/Shipping

Cosmeio offers worldwide free shipping. We are committed to delivering your orders to your doorstep, regardless of your location, at no additional cost to you. Our free shipping service ensures that you can enjoy Cosmeio products wherever you are in the world.

Shipping Partners

Cosmeio partners with reputable shipping carriers to ensure your orders are handled with care and delivered to you in a timely manner. Our shipping partners may vary depending on your location and the availability of their services.

Order Tracking

Upon dispatch of your order, you will receive an email confirmation along with a tracking number. You can use this tracking number to monitor the progress of your delivery. Tracking information will typically become available within 24 hours after your order has been dispatched.

Contact Information

If you have any questions, concerns, or require assistance with your order, please feel free to contact us at info@cosmeio.com. Our customer support team is ready to assist you and provide you with the necessary information regarding your order and delivery status.

Delivery Address

It is the responsibility of the customer to provide accurate and complete delivery information during the checkout process. Cosmeio will not be held responsible for any delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Delivery Exceptions

While Cosmeio makes every effort to ensure timely delivery, there may be exceptional circumstances such as natural disasters, public holidays, or other unforeseen events that could affect delivery times. In such cases, we will do our best to communicate any delays to our customers and work towards a resolution.

Returns and Refunds

For information on our return and refund policy, please refer to our dedicated Returns and Refunds Policy page.

Cosmeio is dedicated to providing you with high-quality products and a seamless shopping experience. We appreciate your trust in us, and we are committed to delivering your orders to your satisfaction. Thank you for choosing Cosmeio for your shopping needs.

At Cosmeio, we value your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is worry-free.

Return Period

You have 30 days from the date of receiving your order to initiate a return.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.

Initiating a Return

To initiate a return, please contact us at info@cosmeio.com with your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process.

Return Shipping

Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to reflect in your account, although the processing time may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or are not in their original condition.
• Items without their original tags and packaging.
• Customized or personalized items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cosmeio.com with a description and photographs of the issue. We will provide instructions for the return and replacement process.

Contact Information

If you have any questions or require further assistance regarding our return and refund policy, please do not hesitate to contact us at info@cosmeio.com. Our customer support team is here to assist you.

Policy Changes

Cosmeio reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Thank you for choosing Cosmeio. We appreciate your business and are committed to providing you with excellent products and customer service.