At Cosmeio, we value your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is worry-free.

Return Period

You have 30 days from the date of receiving your order to initiate a return.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.

Initiating a Return

To initiate a return, please contact us at info@cosmeio.com with your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process.

Return Shipping

Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to reflect in your account, although the processing time may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or are not in their original condition.
• Items without their original tags and packaging.
• Customized or personalized items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cosmeio.com with a description and photographs of the issue. We will provide instructions for the return and replacement process.

Contact Information

If you have any questions or require further assistance regarding our return and refund policy, please do not hesitate to contact us at info@cosmeio.com. Our customer support team is here to assist you.

Policy Changes

Cosmeio reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Thank you for choosing Cosmeio. We appreciate your business and are committed to providing you with excellent products and customer service.